How do weekly lessons work?
Updated
Weekly lessons give you the same lesson time with your coach every week. You set them up in the Student App or on the student website. The steps below are for the Student App.
Propose a Weekly Time
You can propose a weekly time to a coach you have booked before.
- On the Home screen, find Set up a weekly schedule and tap Set up
- Choose a Day & time and a start date
- Tap Review proposal
- Check the Confirm screen, then send your proposal
Your coach has 72 hours to accept or decline. Your coach can also send you a weekly time to accept.
Accept your coach's weekly proposal
- On Home, tap Review proposal.
- Review the location and weekly time.
- Tap Accept, Propose another time, or Decline.
- Review the package, amount due today, and automatic recharge terms before confirming.
You can accept a weekly proposal with no prepaid lessons. The confirmation screen shows the lessons purchased today. If you have eligible prepaid lessons, those lessons are used first. The screen shows whether any payment is due today. Accepting the weekly time also authorizes future automatic recharges under the terms shown. A failed or cancelled payment does not activate the weekly time.
What You Pay
- Each lesson costs the returning student price. See Pricing, packs, and prepaid lessons. A location fee is added when the location charges one.
- The Confirm screen shows how many lessons are charged first, and the price for each.
- Your first lessons are charged to your card when the weekly time is accepted.
- After that, your card is charged when you have one prepaid lesson left. We send a reminder at least 24 hours before each automatic charge.
- Gift card balances, referral balances, and discounts do not apply to automatic charges. A welcome discount does not repeat.
See Pricing, packs, and prepaid lessons and Plans and renewals.
Skip, Pause, Change, or Cancel
Open the menu on the Home screen, tap Plan + billing, then open your weekly plan:
- Skip or pause: skip your next lesson, or pause weekly lessons. Skipping a lesson follows your coach's cancellation policy. When you skip before your coach's cancellation window, you are not charged for that lesson.
- Change day and time: your coach has 72 hours to accept the new time
- Cancel weekly lessons: no new automatic charges start. A payment that is already processing may still finish. Lessons you have already paid for stay yours to schedule.
You can restart weekly lessons from the same screen.
If a Charge Fails
We send you a message and try the charge again, up to 4 times in total. Update your card and the next try uses it. If the last try fails, your weekly time is released and you are not charged. Your prepaid lessons stay in your account.
For coaches: send a proposal
Open Propose Lesson in the Coach App and choose a student who has taken a lesson with you. The student can have zero prepaid lessons. Choose a location and time, or choose Prefer a weekly time instead? to propose a recurring schedule. Review the proposal and send it. The student reviews the purchase and recharge terms before accepting a weekly time.
For coaches: check a student's weekly terms
Open the student's profile on the coach dashboard. The Weekly lessons section shows whether automatic top-ups are active. Expand the top-up details to check the amount and number of prepaid lessons. The section also explains when you get paid.
You receive a notification when a student accepts weekly lessons with automatic top-ups. You also receive a notification after a successful top-up.
The prepaid balance separates lessons available to schedule, scheduled lessons, and lessons awaiting confirmation. Scheduling reserves a prepaid lesson. It does not count as teaching that lesson. Free consultations are labeled separately and do not count as paid lessons.
For coaches: skip, pause, or stop weekly lessons
Open an upcoming lesson from an active weekly plan in the Coach App, or on the coach dash at app.teachme.to. The lesson page shows these actions:
- Skip this lesson: the student keeps this lesson, and we let them know. The weekly plan keeps going. A lesson that is too close to skip must be rescheduled instead. On the coach dash, this row becomes Cancel this lesson inside the cancellation window.
- Reschedule this lesson: pick a new time for this one lesson.
- Pause lessons: pick the first day you are away and the day you are back. Lessons in those dates come off the calendar, and the student keeps them. You can pause up to 12 lessons within the next 90 days. A lesson that is too close to change stays on the calendar.
- Stop weekly lessons: lessons already scheduled stay on your calendar, and no new lessons are added. Your weekly time opens up for other students, and we let the student know.
For Coaches: Weekly Lesson Proposals
When a student proposes a weekly time, it shows under Weekly lesson proposals in the To do tab of the Coach App.
- Open the proposal
- Tap Accept weekly time, or tap Decline and choose a reason
You have 72 hours to answer. After that, the proposal expires.
Still need help? Our customer support team is always here to help. Contact us.