How to contact your coach?
Updated
Once you book a lesson on TeachMe.To, you can talk with your coach inside the Student App. Ask a question, confirm a meeting point, share preferences, or discuss your goals.
Here’s how to reach your coach:
Message Your Coach Directly
After booking, a chat with your coach appears in the Student App.
You can use it to:
- Ask questions about your lesson
- Coordinate meeting locations
- Share equipment needs or preferences
- Clarify expectations
- Send quick updates before your session
To message your coach:
- Open the Student App
- Go to the Messages tab
- Tap your coach’s name to start messaging
Call Your Coach in the App
You can also call your coach from the app, with audio or video. Calls are only for a student and coach who already have a lesson together.
To start a call:
- Open the Messages tab
- Open the chat with your coach
- Tap the phone icon at the top of the chat
- Choose Audio call or Video call
During a call, you can tap Mute, Speaker, or Camera. Either of you can turn your camera on or off at any time. When your camera is on, tap Flip to switch between the front and back camera.
The app needs your microphone for calls, and your camera for video. If you turn off camera access, a video call continues as an audio call. To turn camera or microphone access back on, open your phone’s Settings.
Missed Calls
A missed call shows in your chat as Missed call or Missed video call, with the time. Tap Call back to return the call.
If Your Coach Can’t Take In-App Calls Yet
If your coach’s app can’t take in-app calls, the app offers to ring your coach’s phone instead. Tap the button to call your coach’s phone. The call goes through a TeachMe.To number, so your coach does not see your personal phone number. This needs a valid U.S. phone number on your account.
Why Communication Stays Inside the App
TeachMe.To keeps communication in the app for:
- Privacy (your phone number is never shared)
- Safety (all communication follows platform guidelines)
- Convenience (everything stays attached to your booking)
Your messages stay in your chat history, so our Support team can help quickly if anything comes up.
Still need help? Our customer support team is always here to help. Contact us.