How to cancel a lesson?
Updated
TeachMe.To allows you to manage and cancel coach lessons directly in the app. Before you cancel, it’s important to understand how the 24-hour policy works. Bookings with a business work differently, see the last section below.
Cancelling 24+ Hours Before Your Lesson
If you cancel more than 24 hours before your scheduled lesson:
- ✔️ You will still be able to use your full lesson
- ✔️ No cancellation fees
- ✔️ You can reschedule a new lesson with your coach at any time
This is the best option if your plans change unexpectedly.
Cancelling Within 24 Hours of the Lesson
If your cancellation occurs within 24 hours of the lesson start time:
- ❌ You are not eligible for a reimbursement
- 💳 You will be charged the full lesson fee, plus any applicable reservation fees
- 📄 This follows TeachMe.To Terms (§2.2)
Coaches reserve this time for you, and short-notice cancellations make it difficult for them to fill the slot.
How to Cancel a Lesson (Step-by-Step)
- Open the Student App.
- Go to the Home tab.
- Select the upcoming lesson you want to cancel.
- Tap Cancel.
- Choose Cancel and bank this lesson.
- Your prepaid lesson goes back to your account so you can reschedule whenever you’re ready.
If your cancellation occurs within the 24-hour window, you’ll see a notice explaining that the lesson has been used.
Ask for help with a cancellation
If Support shows Ace, our AI assistant, you can tell Ace which lessons you want to cancel. Include the coach and dates, and say which lessons you want to keep.
Review the exact lessons and cancellation details before confirming. Selecting a suggested group of lessons clarifies your request; it does not cancel them. For a request that needs a Lesson Coordinator, review the message Ace prepares and send it to the team. Your lessons stay booked until the cancellation is completed.
If a lesson time is still waiting for acceptance, it is a request rather than a confirmed booking. Ace can help you identify the request you want to withdraw. Lessons bought on a coach's own site follow that coach's rules; contact that coach about cancellations.
What Happens After You Cancel?
- Your coach will be notified automatically.
- When the lesson goes back to your account, Home shows it as ready to schedule.
- You can book your next lesson immediately in the app.
Cancelling a Booking with a Business
If you booked with a business, like a golf center or a karate gym, the steps above do not apply. You paid on TeachMe.To, and the business schedules your lessons.
- Find the business's contact details in your receipt email.
- Contact the business to change or cancel a lesson.
The business's policies apply. You see them at checkout before you pay.
Still need help? Our customer support team is always here to help. Contact us.