How to cancel a lesson?
Updated
TeachMe.To allows you to manage and cancel lessons directly in the app. Before you cancel, it’s important to understand how the 24-hour policy works.
Cancelling 24+ Hours Before Your Lesson
If you cancel more than 24 hours before your scheduled lesson:
- ✔️ You will still be able to use your full lesson
- ✔️ No cancellation fees
- ✔️ You can reschedule a new lesson with your coach at any time
This is the best option if your plans change unexpectedly.
Cancelling Within 24 Hours of the Lesson
If your cancellation occurs within 24 hours of the lesson start time:
- ❌ You are not eligible for a reimbursement
- 💳 You will be charged the full lesson fee, plus any applicable reservation fees
- 📄 This follows TeachMe.To Terms (§2.2)
Coaches reserve this time for you, and short-notice cancellations make it difficult for them to fill the slot.
How to Cancel a Lesson (Step-by-Step)
- Open the Student App.
- Go to the Home tab.
- Select the upcoming lesson you want to cancel.
- Tap Cancel.
- Choose Cancel and bank this lesson.
- Your prepaid lesson goes back to your account so you can reschedule whenever you’re ready.
If your cancellation occurs within the 24-hour window, you’ll see a notice explaining that the lesson has been used.
What Happens After You Cancel?
- Your coach will be notified automatically.
- You will be able to see your lesson in the Schedule tab.
- You can book your next lesson immediately in the app.
Still need help? Our customer support team is always here to help. Contact us.