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What happens if my coach cancels?

What happens if my coach cancels?

Updated October 7, 2026

Coaches rarely cancel, but emergencies, weather, and schedule conflicts happen. If your coach cancels, you don’t lose your lesson.

When your coach cancels

The lesson goes back to your prepaid lessons. Then you can:

Pick a new time with the same coach. See How to schedule or reschedule a lesson.
Move the lesson to another coach. Ask Lesson AI for another coach. We ask coaches near you, and you pick from the coaches who say yes. Your prepaid lessons move to the coach you pick. You can also contact support.

Your prepaid lesson keeps its original expiry date, 12 months from the purchase date. See Refunds and lesson expiry.

To request a refund for a lesson your coach cancelled, contact support.

If your coach didn’t show up

In the TeachMe.To app, open the lesson and report that it didn’t occur because your coach didn’t make it. You can also contact support.

We ask your coach to answer within 48 hours.

Your coach doesn’t answer within 48 hours: the lesson goes back to your prepaid lessons, and your coach isn’t paid for it.
Your coach confirms they missed it: the lesson goes back to your prepaid lessons.
Your coach disputes your report: a Lesson Coordinator reviews it and decides.

Still need help? Our customer support team is always here to help. Contact us.

More in Booking and Scheduling

How do I search for a Coach near me?Find a coach near you or online on TeachMe.To by entering your zip code or city, choosing your skill, and browsing coaches sorted by experience, reviews, and availability.
Understanding lesson typesLearn the difference between private lessons, group lessons, single lessons, and lesson packs on TeachMe.To. Lessons are taught by independent coaches, in person or online.
How to schedule or reschedule a lesson?Learn how to schedule and reschedule lessons on TeachMe.To. Follow the step-by-step guide and understand rescheduling rules, prepaid lessons, and 24-hour policies.
How to cancel a lesson?Learn how to cancel a lesson on TeachMe.To and understand the 24-hour cancellation policy. Follow step-by-step instructions and see when your prepaid lesson goes back to your account.
How to contact your coach?Learn how to contact your TeachMe.To coach. Send messages, or make audio and video calls, from the Messages tab in the Student App.
What is open play, and how do I join?Open play is a weekly, hosted game for adults at your level. Join in the Student App with your saved card, or reserve your spot on the web. Cancel free until the cutoff shown on the page.
How do I book a free consultation with a coach?Some coaches offer a free 15-minute video call to talk about your goals before your first lesson. Pick a time on their calendar and confirm your email or phone. No card is needed, and you get one free consultation per coach.
How do weekly lessons work?Book the same time every week with your coach. Your card is charged automatically when you have one prepaid lesson left. Skip, pause, or stop weekly lessons at any time.

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As a platform, we do our best to provide accurate information and make your booking experience seamless. However, we do not verify every detail and we do not background check every coach who lists themselves on our site. It's up to the instructors to provide accurate, up-to-date information. If you have any questions or concerns, just message us and ask!

What happens if my coach cancels? | TeachMe.To Help Center