Refunds and lesson expiry

This page is the source for every refund and expiry answer in the help center. Other articles link here instead of restating it.

The short version

Aside from our cancellation policy, our first-lesson risk-free guarantee, a booking your coach doesn't confirm, and the 48-hour weekly top-up refund, prepaid lessons are non-refundable and expire one year from the date of purchase. Lessons bought from a business follow the business section below.

Four ways to get a refund

TeachMe.To has four refund paths. The cancellation policy and the first-lesson guarantee each have a 24-hour window. Those windows start at different times. The third path applies when your coach doesn't confirm your booking. The fourth path applies to weekly lessons and has a 48-hour window.

Cancellation policy

You can cancel your booking and get a full refund within 24 hours of making the booking. This applies only when your lesson is not scheduled within the next 24 hours.

First-lesson risk-free guarantee

After your first lesson, contact support within 24 hours if the lesson was not a good fit. We match you with a different coach, or we give you a refund.

If your coach doesn't confirm

When you book, your coach receives a lesson request and usually confirms within 24 hours. If your coach doesn't confirm, your money is safe. We'll help you switch to another coach nearby or give you a full refund.

Weekly top-up refund

Weekly lessons charge your card for a new set of prepaid lessons. This charge is a top-up. You can refund your latest top-up within 48 hours of the charge.

• The refund covers the lessons from that top-up that you have not taken yet. You get back what you paid for your unused lessons, including their share of the service fee, to your original payment method. Lessons you already took are not refunded.
• You can use this refund once every 12 months.
• To request it, open your weekly plan in the Student App or the student dashboard and choose Refund lessons. Then choose Refund and pause or Refund and stop. The refunded lessons are cancelled.
• This refund is not available for weekly lessons bought on a coach's own website. Refunds for those lessons come from your coach.
• If a lesson in the top-up moved to a different price, contact support to request the refund.
• After the 48 hours, or after you use this refund once in 12 months, contact support. Other refund requests are reviewed by our support team.

Everything else is non-refundable

Outside these four paths, prepaid lessons are non-refundable. You cannot exchange them for cash.

Buying from a business

Some listings are businesses, like a golf center or a karate gym. The business schedules your lessons, so two of the paths above do not apply. When you buy prepaid lessons from a business:

• You can cancel within 24 hours of your purchase for a full refund, as long as your first lesson is not in the next 24 hours.
• Outside that window, prepaid lessons are non-refundable and expire one year from the date of purchase.
• The first-lesson risk-free guarantee and the unconfirmed-booking refund do not apply.
• To change or cancel a lesson, or to ask about a refund, contact the business. Its contact details are on your receipt.
• A business can limit some packages to one per customer for a set time. If a package has a limit, it shows on the package and at checkout.

You see this policy at checkout before you pay.

Prepaid lessons expire after 12 months

Prepaid lessons are lessons you paid for and have not taken yet. This includes single lessons and lesson packs.

• Prepaid lessons are valid for 12 months from the purchase date.
• Unused prepaid lessons expire at the end of those 12 months.
• We don't pause prepaid lessons.
• If you buy lessons with a gift card balance, the purchase date is the day you use that balance.
• If your lessons were transferred, the purchase date is the day the transfer was completed.

If you think your lessons expired by mistake, contact support.

Gift card balances never expire

A gift card balance never expires. This includes a gift card issued as a refund. When you use a balance to buy lessons, those lessons are prepaid lessons. They expire 12 months from the date of that purchase.

Transferring prepaid lessons

You can transfer unused prepaid lessons to another coach, skill, or person before they expire.

• Transferred lessons are valid for 12 months from the date the transfer is completed. Each transfer starts a new 12 months.
• The original 12 months keep running until the transfer is completed. Lessons that expire before then cannot be transferred.
• To give your lessons to a friend or family member, the recipient needs a TeachMe.To account. To start the transfer, contact support with the recipient's email address.
• You cannot resell transferred lessons.
• TeachMe.To can decline or reverse a transfer that is made to get around our Terms, or that is done through fraud or without permission.

Switching to a coach who costs more

When you move the prepaid lessons from a pack to a coach who charges more per lesson, you see your options before anything changes. Not every switch offers both options.

• Pay the difference. You keep all your lessons. You pay the difference when you confirm.
• Take fewer lessons. What you paid covers fewer lessons with the new coach. The amount left over comes back to you as a TeachMe.To gift card.

A gift card balance never expires, as described above.

Related articles

• Cancellation and refund policies
• How to cancel a lesson
• Terms of Service