How do I respond to a lesson proposal in chat?

Your students can propose a lesson, a new time, or a weekly plan. The proposal shows at the top of your chat with that student. You can respond without leaving the chat.

What the card shows

The card sits above the messages. It shows each proposal from this student that waits on your answer:

• New one-off lessons
• Reschedules of a lesson
• Weekly lesson proposals
• Changes to a weekly plan

Each proposal shows the lesson time and place. In the coach dashboard, a reschedule shows the old time crossed out.

How to respond

1. Open Messages.
2. Open the chat with your student.
3. Find the proposal card above the messages.
4. Tap Respond.
5. In the Coach App, tap Confirm, or Reschedule or Decline. In the coach dashboard, choose Confirm, Reschedule, or Decline.

For a weekly proposal, Respond opens the weekly proposal. Give your answer there.

The card clears after you answer.

If your student sent more than two proposals

The card shows two proposals at a time.

• In the Coach App, tap View all to open your lesson history. The link shows how many proposals are waiting.
• In the coach dashboard, select See more in To do to open your To do list. The link shows how many more are waiting.

Good to know

• The card does not show in support chats.
• In the coach dashboard, subscription proposals do not show on the card. Find them in To do.

Still need help? Our customer support team is always here to help. Contact us.