What if a student says I missed a lesson?
Updated
If a student reports that you cancelled a lesson or didn’t show up, we ask you what happened. Answer within 48 hours.
How to answer
You get a notification in the Coach App that asks whether you cancelled the lesson. Tap it and choose one answer:
- Yes, I cancelled: the student keeps the lesson, and you aren’t paid for it.
- No, I didn’t: a Lesson Coordinator reviews the report and replies in your support chat.
If a Lesson Coordinator messages you about a missed lesson, reply in your support chat within 48 hours.
If you don’t answer within 48 hours
The lesson goes back to the student’s prepaid lessons, and you aren’t paid for it.
If the lesson happened
Answer No, I didn’t, or tell the Lesson Coordinator in your support chat. A Lesson Coordinator reviews both sides and decides. If the Lesson Coordinator decides the lesson happened, they make sure you’re paid for it.
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