How do I complete a background check to verify my identity?

TeachMe.To requires coaches to complete a background check to verify their identity and ensure a safe experience for Students. The entire process happens inside the Coach App and is handled securely through DOTS, our payout and verification partner.

CoachGrow does not need a background check. If you only use CoachGrow, you can skip this.

Here’s exactly how to complete it.

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1. Start Your Background Check in the Coach App

Step-by-Step

1. Open the Coach App
2. Tap the Profile tab
3. Tap TeachMe.To profile
4. Under Trust and safety, tap Background check and payouts
5. Tap Get a new background check

Already have a valid check? Tap Upload an existing check instead. See Do I need a background check to teach? for the providers we accept.

Get a new background check opens a secure DOTS form inside the app.

If you coach Outside the U.S.: Use an international check through our vendor Checkr, or submit a valid check from your current employer.

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2. Enter Your Personal Information in the DOTS-Secured Form

DOTS will ask for:

• Legal name
• Email address
• Phone number
• Social Security Number (SSN)
• Billing & card information to pay the $10 background check fee

All information is encrypted and processed securely.

Tip: Have your SSN ready before starting. It makes the process much faster.

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3. Submit and Verify Your Identity

After you enter your details:

1. Tap Submit
2. You’ll receive a 6-digit verification code (OTP) via text
3. Enter the OTP to confirm your identity
4. Review the required disclosure and authorization
5. Tap Submit again to finalize the background check

Make sure you have good reception, since you must receive an SMS code to proceed.

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4. Processing Time

You’ll see a confirmation screen once your submission is complete.

Background checks typically process:

• Within a few minutes, but
• May take up to 24 to 48 hours depending on DOTS verification volume

Once approved, your profile will update automatically in the Coach App.

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Troubleshooting Tips

• Ensure your phone number matches the one used for your Coach App login
• Keep the app open while waiting for the OTP
• Make sure your card has sufficient funds for the $10 fee
• If the form doesn’t load, check your internet connection or try switching from Wi-Fi to data

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Still need help? Our customer support team is always here to help. Contact us.